Has HR Technology Actually Improved Anything?


adventure begins

For the last 20 years as both an HR practitioner and as an HR Software executive, I’ve witnessed dozens of HR tech companies claim to dramatically improve the hiring process. From resume processing, applicant tracking systems, talent management suites, assessment solutions, AI chatbots, you name it - each one thought they had the panacea to every company’s pain of identifying the best talent, faster, to build out incredibly competitive teams. But I can’t help but to wonder - have any of these technologies actually made the hiring process better?

Sure, with technology advances came process improvements and efficiency boosts - I was part of several of these organizations. At Taleo, we helped companies move to a faster, more consistent and efficient recruiting process. But did the technology actually make it better? At SuccessFactors, we helped HR leaders bring more candidates into the funnel, process them faster and get the short list to hiring managers quickly - but I’m not sure we made the hiring process better.

After all these years, I see it. The missing link.  It’s decision support. How can technology ultimately help talent leaders and hiring managers make better talent decisions that impact the business?

Cue the next chapter in my career: Checkster. But wait, you say - isn’t that the reference checking company? Yes, that’s what they’ve been known for, but our technology has evolved to deliver so much more than that. Checkster is at the forefront of what I’m most passionate about - helping companies make better decisions about talent. Helping to make HR better. Helping to make managers more effective. Helping organizations produce better results through their talent decisions.

Checkster is not just speeding processes, but leveraging collective intelligence across a candidate’s network to make better, more informed, hiring decisions through the reference checking process. I’m excited to be joining a team that’s focused on delivering a better and more consistent process AND providing powerful data to business leaders that can be used to make better talent decisions. I’m looking forward to reconnecting with many of you to talk about my latest journey and how I can help your company make better decisions.

About The Author

Susan Van Klink is the Chief Revenue Officer at Checkster. A seasoned executive in the Human Resource software technology market, she has expertise in running operations, sales and strategy at leading companies including SuccessFactors, Taleo and Select Minds. A charismatic, driven and empathetic manager, Susan is dedicated to helping organizations make great talent decisions leveraging the power of collective intelligence.